Frequently Asked Questions
ALL ORDERS ARE MADE TO ORDER
How can I place a order?
All orders MUST be placed through the order form:
Please allow 24 hours for a response
Contact Alexis via
Phone:240-501-9089 (text only)
Email:sugarkrumbz@gmail.com
How many flavors can I order?
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Dozen 2 FLAVORS ONLY
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24-36 cupcakes 3 FLAVORS ONLY
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48 cupcakes or more is a maximum of 5 FLAVORS ONLY
How far in advance should I place my order?
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All orders must be placed 2 weeks in advance.
NOTE: A automatic $30 rush fee will be added to your order if its under the 2 week notice.
Does Sugar & Krumbz deliver and ship?
No. PICK UP ONLY! The exact pick-up location is sent out 48 hours prior to pickup
Unfortunately, no shipping is not offered.
Catering
We cater events of all types, providing cupcakes, Mini Kake Kups, cakesicles, cake push pops, chocolate-covered Oreos, dipped rice krispie treat, dipped strawberries, and dipped pretzel rods. Ask about our treat packages.
Payment Policy
Orders under $120 must be paid in full at the time of placing the order. A 50% NON-REFUNDABLE deposit is required for orders over $120 and the remaining balance must be paid 48 hours (2 days) before pickup.
YOU ARE NOT BOOKED WITH Sugar & Krumbz UNTIL PAYMENT/DEPOSIT HAS BEEN MADE!!
NO DEPOSIT/PAYMENT=NO ORDER.
Forms of payment
Apple Pay, CashApp, and Zelle
Refund Policy
ALL SALES ARE FINAL. NO REFUNDS
NOTE: Once your order has left the premises it is no longer Sugar & Krumbz responsibility.
During transportation, all cupcakes and cakes must be placed on a flat surface in the vehicle. DO NOT PLACE CUPCAKES OR CAKES ON THE SEAT OR LAPS OF PASSENGERS.
Where are you located? Hours of operation.
Located in Largo, Maryland
HOURS OF OPERATION
Thursday-Sunday (pick up only) 10:00am-6:00pm